If you need to request support on a UPS you probably have the wrong site!
For pre-sale support requests write to [email protected] or call directly the number 0142-451987
How can I get support for an already purchased product?
What happens after opening the ticket?
The simpler tickets come managed by email.
In case of more complex problems our technicians will call you to investigate and possibly solve your problem.
You may need to perform remote support sessions, which is why we recommend that you download the support tool from our site.
Download the remote support tool now
WARNING ! We carry out remote support sessions EXCLUSIVELY through our regularly licensed tool.
By accepting the use of remote assistance you fully accept i terms and conditions of use.
When is payment required and how much does the service cost?
Payment is required for:
- Product configuration support
- Support for customer application development
- Training courses and education activities on the use of products
No payment is required for:
- Support on issues related to defective products
- Support on issues due to bugs
If your request falls into the first case and you do not have active assistance packages, we recommend purchasing a support package adapted to your needs. If not performance regularization may be required billed to final balance at the end of the month (more expensive).
We remind you that it is also possible use for free of the Technical support forum.
Technical assistance packages
- Priority assistance
Final price list at the end of the month
- Basic assistance